![]() ![]() It will pop whenever you are trying to login with a computer that was not used on your account yet or after a major launcher update.ġ. This is part of a 2-step verification to improve the security of your account. You may see this message when attempting to login to the game: There are several VPN providers that are designed to resolve connectivity issues / reduce latency for games. If the issue persists you might want to try a VPN service to improve the connection to our servers. If you see "Request timed out" for the most part, you (or better: your ISP) has some issues routing you to Germany right now. If you see something like on the first screen, just restart your computer and modem/router then try again. ![]() With a bad connection you see something like If you still can't connect after a few minutes try to reach the patcher manually, by pinging it:ģ. It might be just a temporarily situation (like a maintenance) so keep trying. This issue occurs, when your computer cannot connect to the patching server. Game freezing / crashing when using /qbind or /keyboardĪppears when starting phoenix.exe the patcher is showing "checking files" and the error shortly after. Ĭonfigure your antivirus software for PhoenixĬrafting not working / invalid recipes etc.Issue: Game client stuck on loading screen / "Hit ESC to exit game" Please check your email (and spam folder). Įrror: Two factor authentication required.Įrror: Missing api-ms-win-crt-runtime-l1-1-0.dll.Issue: Launcher not appearing / Infinite patcher loop / Error starting phoenix.exe Įrror: Some files have to be manually updated.Įrror: Something interesting happened. ![]() Please check / install / repair the following runtimes:Įrror: Your account does not have access to this game. Some people might miss one or parts got damaged - especially for Windows 7 users.Īs mentioned above, Windows XP and Vista clients are no longer supported with the latest updates. Phoenix requires additional apps on your computer for 99% those should be installed and working already. ![]()
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